Game stucked on splash screen when it's launched

Hello everyone!

I tried to search a solution for this problem on the web, and for what i’ve seen I’m not the only one who can’t launch the game.

My problem is that I can’t even reach de main menu screen. When I launch the game through steam, or even the game.exe on the game folder, i get the splash screen and the game crashes there.

I tried to disable mi antivirus bitdefender and the windows (10) firewall, open steam as admin, launch the game.exe as an admin but there’s no results.

I don’t want to claim for a refund because I really want to play this game, but there’s no way I can play it.

If someone has any idea, or can help me with any suggestion would be nice.

Thanks for reading!

Hi @Lucatiel

in the german section someone had a similar Problem. He solved it by creating an exception rule in Bitdefender. A simple deactivation of bitdefender was not enough.