Game Launcher problem

[Mudds]

Hi my name is Mudds, and I just recently bought or pledged this game to play the beta
I note down my credentials and it doesn’t seem to start
Someone please help

[Mudds]

[Urquhart]

Thank you @Mudds
Please use our Support System: http://support.kingdomcomerpg.com/

Please upload the Log Files there,After that, we will contact you…
c:\Users%username%\AppData\Local\Temp\GameLauncher\ GameLauncher_.log
c:\Users%username%\AppData\Local\Temp\ KCD_Beta_Access_.log
(Example: KCD_Beta_Access_20160318170105.log)

Just Login to the Support System http://support.kingdomcomerpg.com and create a Ticket
(The credentials are the same as on the main site www.kingdomcomerpg.com)

There could be a Little delay while E3…So please have a little patience
Should you have any problems, do not hesitate to reply here or PM me.

[DrFusselpulli]

Problem solved.

[ulfd1]

I have the exact same problem. I thought maybe I could just follow the ticket @mudds already made. But there’s no sollution there.

[Blacksmith]

@DrFusselpulli,
take a look at the Problem.

[DrFusselpulli]

Hello @ulfd1 please try the instructions mentioned above by @Urquhart, if something does not work, please report back to me.

[ulfd1]

I have created a new ticket with the gamelauncher log but i don’t have any KCD_BETA_ACCESS_ logs.

[DrFusselpulli]

Do you have any special characters in your Windows user name? Like “?!+°*#” or something like this

[ulfd1]

No, simply Ulf

[DrFusselpulli]

Okay, thank you. We will work on this problem.