Its Sunday evening in Czech Republic. The people who need to look at the file may not have worked over the weekend.
Yes, McWonderBeast ist quite right here. @Hound, could you take a look at the logs from @Jebsonic and @Taonoel?
I have downloaded a new launcher, but the issue is still occuring. Any update?
Hey there, check back with @DrFusselpulli a little later on, of you can. It’s 3:30 am for those dudes :0) I will send him a message to get back with you asap also
I know the time - I live in the same timezone (Likely in the same city). I have returned home quite late yesterday.
I can’t play the game or get any help so please give me my money back if this is what you want.
@Taonoel
Sorry for the delay!
First I created a ticket for you and I will personaly push it again tomorrow.
About the refund question, @DrFusselpulli will get in touch with you shortly…
Your Ticket: http://support.kingdomcomerpg.com/issues/382
nope, whatever you did its working now. thanks a bunch
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The problem is still relevant. The defect is still the same as described, error message “The account is already existing.” (in czech) still pops up after the launcher downloads the update and tries to install it.
Thank you @Bivoj
I made a ticket for you. http://support.kingdomcomerpg.com/issues/384
Please upload your Logfiles to your Ticket. Important! You can find them on your pc:
c:\Users\ username \AppData\Local\Temp\GameLauncher\ GameLauncher_20160323_131251_2507.log
You can also type %temp% in address bar to be redirected to the desired folder and save yourself some time.
Just Login to the Support System http://support.kingdomcomerpg.com and edit your Ticket
(The credentials are the same as on the main site www.kingdomcomerpg.com)
Should you have any problems, do not hesitate to reply here or PM me.
2 Likes
I will upload the logfile tomorrow.
8.6. - fresh logfiles uploaded in RedMine
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Any (Good) news?
It is a pitty, that you have not configured RedMine to send notification e-mails as this forum is…
Yea, you are right, sorry. We have to reassign the Ticket to your Account…I will talk with them monday…
Still no news?
To be honest, no…
according to my information, the administrative Programmer (Launcher/Installation System) is this week out of the office …
I understand, that’s goofy for everyone, but we’ll have to wait until Monday … Sorry
PS: The E3 does not help us really 
You have a PM now.