Proposed Template for bug reports

Bugs
#1

This was posted by Hartsblade in another thread. Until Warhorse gets the bug reporting tool up and running… I basically propose this be used as a template for bug reports. There is almost certainly too much info in here (case type, HOTAS config etc), but honestly? better too much than too little. Listing inputs is a good idea… maybe that TrackIR is causing a problem? Who knows?

All credit goes to Hartsblade for this, I just wanted to propose it as a template we use to file bug reports on the forum until the bug tool is live.

–snip–

Summary: Villager Flying instead of walking
Version: TECH_ALPHA_main_13129_114
Description: A villager was flying through the village (see video).
Graphics settings: 3440 x 1440; Full Screen - Windowed; Graphics Quality Setting: Very High
Steps to Reproduce:

Launch Kingdom Come: Deliverance

Wander around and hope to see a flying villager

Repeatability: Unkown
System Information:

CPU: Intel Core i7-4930K 3.4GHz 6-Core Processor
CPU Cooler: Corsair H110 94.0 CFM Liquid CPU Cooler
Motherboard: Asus X79 Deluxe ATX LGA2011 Motherboard
Memory: Corsair Vengeance 32GB (4 x 8GB) DDR3-1600 Memory
Storage: Samsung 840 Pro Series 512GB 2.5" Solid State Drive
Storage: Western Digital Caviar Black 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Asus Radeon R9 295X2 8GB Video Card
Monitor 1: LG 34UM95 34.0" Monitor
Monitor 2: Samsung SyncMaster P2770 27" Monitor
Case: Corsair C70 Military Green (Green) ATX Mid Tower Case
Power Supply: SeaSonic X Series 1050W 80+ Gold Certified Fully-Modular ATX Power Supply
Keyboard: Corsair Vengeance K70 Wired Gaming Keyboard
Mouse: Corsair Vengeance M95 Wired Laser Mouse
HOTAS/Peddles: Logitech G940
Other: ASUS USB 2.0 6x External Slim Blu Ray Combo with BDXL Support Model SBC-06D2X-U/BLK/G/AS
Other: TrackIR 5
Operating System: Microsoft Windows 7 Professional SP1 (OEM) (64-bit)
AMD Driver Version: Catalyst 14.9

Video of flying villager:

Flying Villager
(Video would be pasted here)

#2

The formatting got lost in the copy and paste. Example and code below.

Feel free to copy and paste the code if you like the format.

Example:

Summary: Villager Flying instead of walking
Version: TECH_ALPHA_main_13129_114
Description: A villager was flying through the village (see video).
Graphics settings: 3440 x 1440; Full Screen - Windowed; Graphics Quality Setting: Very High
Steps to Reproduce:

  1. Launch Kingdom Come: Deliverance
  2. Wander around and hope to see a flying villager
    3. Repeatability: Unkown

    System Information:

    CPU: Intel Core i7-4930K 3.4GHz 6-Core Processor
    CPU Cooler: Corsair H110 94.0 CFM Liquid CPU Cooler
    Motherboard: Asus X79 Deluxe ATX LGA2011 Motherboard
    Memory: Corsair Vengeance 32GB (4 x 8GB) DDR3-1600 Memory
    Storage: Samsung 840 Pro Series 512GB 2.5" Solid State Drive
    Storage: Western Digital Caviar Black 1TB 3.5" 7200RPM Internal Hard Drive
    Video Card: Asus Radeon R9 295X2 8GB Video Card
    Monitor 1: LG 34UM95 34.0" Monitor
    Monitor 2: Samsung SyncMaster P2770 27" Monitor
    Case: Corsair C70 Military Green (Green) ATX Mid Tower Case
    Power Supply: SeaSonic X Series 1050W 80+ Gold Certified Fully-Modular ATX Power Supply
    Keyboard: Corsair Vengeance K70 Wired Gaming Keyboard
    Mouse: Corsair Vengeance M95 Wired Laser Mouse
    HOTAS/Peddles: Logitech G940
    Other: ASUS USB 2.0 6x External Slim Blu Ray Combo with BDXL Support Model SBC-06D2X-U/BLK/G/AS
    Other: TrackIR 5
    Operating System: Microsoft Windows 7 Professional SP1 (OEM) (64-bit)
    AMD Driver Version: Catalyst 14.9

    Video of flying villager:

    Code:

    <b><u>Summary:</u> </b>Villager Flying instead of walking
<b><u>Version:</u></b> TECH_ALPHA_main_13129_114
<b><u>Description:</u></b> A villager was flying through the village (see video).
<b><u>Graphics settings:</u></b> 3440 x 1440; Full Screen - Windowed; Graphics Quality Setting: Very High
<b><u>Steps to Reproduce:</u></b>
<list><ol><li>Launch Kingdom Come: Deliverance</li>
<li>Wander around and hope to see a flying villager</li>
<b><u>Repeatability:</u></b> Unkown

<b><u>System Information:</u></b>

<b>CPU:</b> Intel Core i7-4930K 3.4GHz 6-Core Processor
<b>CPU Cooler:</b> Corsair H110 94.0 CFM Liquid CPU Cooler
<b>Motherboard:</b> Asus X79 Deluxe ATX LGA2011 Motherboard
<b>Memory:</b> Corsair Vengeance 32GB (4 x 8GB) DDR3-1600 Memory
<b>Storage:</b> Samsung 840 Pro Series 512GB 2.5" Solid State Drive
<b>Storage:</b> Western Digital Caviar Black 1TB 3.5" 7200RPM Internal Hard Drive
<b>Video Card:</b> Asus Radeon R9 295X2 8GB Video Card
<b>Monitor 1:</b> LG 34UM95 34.0" Monitor
<b>Monitor 2:</b> Samsung SyncMaster P2770 27" Monitor
<b>Case:</b> Corsair C70 Military Green (Green) ATX Mid Tower Case
<b>Power Supply:</b> SeaSonic X Series 1050W 80+ Gold Certified Fully-Modular ATX Power Supply
<b>Keyboard:</b> Corsair Vengeance K70 Wired Gaming Keyboard
<b>Mouse:</b> Corsair Vengeance M95 Wired Laser Mouse
<b>HOTAS/Peddles:</b> Logitech G940
<b>Other:</b> ASUS USB 2.0 6x External Slim Blu Ray Combo with BDXL Support Model SBC-06D2X-U/BLK/G/AS 
<b>Other:</b> TrackIR 5
<b>Operating System:</b> Microsoft Windows 7 Professional SP1 (OEM) (64-bit)
<b>AMD Driver Version:</b> Catalyst 14.9

Video of flying villager:
2 Likes
#3

Thanks, lol, I didn’t even notice the format drop…

#4

Once I had a problem with a different game, and the support required some information on DX as well, via some kind of a DXdiag.txt, I can’t remember properly how to get that file - but I guess this (along with other diagnostic files) might be important here as well, no? I mean, I am no professional, but I imagine it might be more important than the PC case… =]

#5

You can of course edit the template to fit your style or just us dxdiag.exe as posted in the the Dev Sticky:

Official bug reporting guideline

  1. Attach the log of your hardware configuration. Run dxdiag.exe in Windows/System32 folder. Clicking on “Save all information” will create your HW log in a txt file.

Which looks like this (there is more to the file, but it is too large to post and would have to be attached to the post):
System Information

Time of this report: 10/24/2014, 11:06:50
Machine name: FREELANCER
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 01/07/14 18:24:43 Ver: 07.01
Processor: Intel® Core™ i7-4930K CPU @ 3.40GHz (12 CPUs), ~3.4GHz
Memory: 32768MB RAM
Available OS Memory: 32702MB RAM
Page File: 5283MB used, 60120MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

#6

I guess this goes into the too much info section :wink: But the template is a great idea, but maybe @warhorse could post some info what they actually need, that would be awesome to prevent “almost helpful” info. Also, is or will there be an FTP for easy upload of evidence? Maybe not public to prevent spam, but did you already consider this?

Edit: I know there’s the guideline but it seems to be pretty basic and only helpful if it’s reproducible on dev side.

#7

@voodoochild saw a post of mine and asked if he could post it as a template, but the format got lost in the cut and paste so I reposted it with the code.

I know it has more system info then is needed, but if you want to use it be my guest, and feel free to edit out what you don’'t want/like.

#8
#9
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