How I would design a FAQ page:
Header 1 [Game features]
- Question 1 [Will we see multiplayer?]
Answer 1 [Kingdom Come: Deliverance is first and foremost a singleplayer game. We are considering cooperative multiplayer in the far future.]
- Question 2
- Question 3
The main reason you go to a faq, is to quickly get an answer to a specific question. It’s therefore essential to give a quick overview. With broad headers divided into specific questions, you can quickly home in on your answer. Hiding the answers in foldouts or outright links allow users to quickly identify questions, and removes unnecessary fill from the page, that the brain has to sort out.
A couple of other tips:
Keep the text clean and easily read. Make it relatively compact, so you’re able to see more than just a couple of questions at once. Strip out the medieval visual theme, at least to it’s bare minimum. You have already hooked the user, if he is looking at the faq.
Keep the answers short, and clear. If people leave just as uncertain as they came, the faq didn’t really work. If you find yourselves writing long answers, consider splitting them up into different questions. Don’t be afraid of answering similar questions. It’s better to answer “What weapons will we see?” and “Weapon type vs different Weapon type?” rather than “How does combat work?”