Please i need help! I bought Baron tier digital. This give me gift code. I activated it. So pledge is activated with icon of GIFT but where is Steam CODE? Thanks for help!
Hello @David_Horak welcome to the forums and thank you for your Baron Pledge.
Go to FUND>My profile
You will be taken to a screen that looks like this. All you need to do is click the Show code button with the steam logo and it should reveal your code.
You should also see the gift pledges you have purchased as well, at the bottom of that same page.
If the steam code button is not appearing for you then this is something that will need to be resolved by @TobiTobsen.
I activated gift on my profile. Is it problem?
First time I have seen this issue. Unfortunately its is not something I can resolve for you.
Hopefully @TobiTobsen or @WH_JiriRydl will be able to resolve this soon.
That may be the issue, but I honestly do not know for sure.
The gift codes I purchased were handed out during a giveaway, those people activated the gift code from their own accounts and then received the steam code from their profile.
You have an active Baron title did you buy one pledge for yourself and then another as gift?
yes. From KS to me. And now as a gift for friend.
Did you you get your steam key from that initial pledge?
The issue may very well be that you activated the gift code in your account.
Please be patient these matters are usually resolved very quickly by a cable team member, however its currently getting into the nighttime hours in the Czech republic so it may be a few hours.
From KS I have my Steam code. But from gift dont
Ok that’s good, it may just be because it was activated to your account.
Instead of giving an additional steam code the system may have gotten confused and just deemed the pledge you already had as being a gift.
As soon as @TobiTobsen or @WH_JiriRydl get on this should be resolved for you right quick, I am sorry for any inconvenience and you patience is appreciated.
Many thanks for helping me
I will share my results after fixing this problem to other users to avoid same problem.
I believe we already dealt with this problem :-] Thank you for support!
Hi I did the same thing related to David_Horak I bought the game twice once for myself and a second time as a gift but I activated the gift on my profile Please help me I could I a new gift code sent to me So i cant send as a gift to my friend, I sent an email already to info@warhorsestudios.cz
here is my proof of purchase twice.
You sent a payment of $49.99 USD to Warhorse Studios s.r.o.Nov 9, 2015 16:04:15 PST
Receipt No:2828-4436-0235-4902
You sent a payment of $49.99 USD to Warhorse Studios s.r.o.Nov 9, 2015 15:52:48 PST
Receipt No:2820-2035-7378-8811
@WH_JiriRydl Think you could assist @Street_Ace with this issue?
@Street_Ace I removed the image from your post to protect your email. When Jiri is available he will be able to correct this for you.
Thank you, I was wondering where it went I’m so happy someone can assist me with the same problem as I’m excited to play with game yall have created
It will be resolved soon, just keep in mind the Dev team is in Prague so it may take a few hours.
Okay I will be patience in waiting for assitance
Let me check your profile then :-]
Please do, I had a picture uploaded of it but @McWonderBeast kindly removed the it, I got two two of the same keycodes cause I thought that’s what your suppose to do before being able to send it toa friend,I can send another screenshot if need be