Hello there community. Because we have this problem pretty often I would like to present a little manual. Sometimes the problem is on our side indeed, but in some cases you didn’t get your badge because of a wrong approach. These small steps describe “How to get a badge”:
You NEED an account with an actual pledge (whether from KS or our HP) at http://kingdomcomerpg.com/ even if you are a Kickstarter-backer. If you actually are, use the EXACT e-mail you used at Kickstarter (the Kickstarter code is already useless so feel free to toss it). The accounts will merge.
Create an account at http://kingdomcomerpg.com/ using the EXACT mail you used at http://kingdomcomerpg.com/. The accounts will merge again.
Be full of joy because all accounts merged and your badge appears (soon - it sometimes takes several minutes/hours)
If you followed at least step 1 and 2 but nothing happened – after waiting at least 6 hours, please contact me (for example via PM) or send an e-mail to firstname.lastname@example.org