I was able to get a refund on this game - ps4 pro user. Told the rep that it is one of the buggiest games I have ever played (not really played - it was more like “how can I work around the bugs and glitches”). He understood, said there have been many, many calls for a refund. I got the refund right away.
The folks at Sony are aware of the issues surrounding this game and are giving refunds.