Paypal glitch (Maybe?)

Kingdom come never came!
I paid for the game using a paypal account with a different than the one I used to make the account and received no email nor did I get a key in the profile’s page. Another interesting thing is that I had exactly 50$ on my paypal and afterwards I had 0$ without any left over cents. I put in a gift card I had received a while ago in my paypal account and so it could have drawn from there but there was little over a dollar on that card 3 months ago so it was probably empty.
Is it possible to fix this, I do not want to file a claim but I might end up doing that to get my money back.

Thanks, Craez

Sure, can you PM me please with some further information? What was the email adress you were using on the Paypal account to buy the game?

Okay, we have found this message in our order logs: “This transaction couldn’t be completed. Please redirect your customer to PayPal.” It seems there was something wrong with PayPal here.