Player profile failure

Hi, can anyone help. I am having a problem, game keeps shutting down after displaying this message
(Player profiles) CGameContext::StartGame: User ‘Shane’ has no active profile.

How do I fix this so I can play again? Warhorse hasn’t answered any emails I wrote

Are you playing at PC or console? There might be some file corruption. Have you tried reinstalling game? If you have game progression, backup your save files, all tho save files can be corrupted too. I think reinstalling the whole game (deleting all files) will fix this problem.