This is from Update #6
Character customization
There are many questions about possibilities of your character customization. Our game is story-based and the hero is a specific character, whose background, personal history, etc. are already developed. You cannot change his gender, voice or face. However, you can change almost everything else – we have a very sophisticated equipment/clothing system, you can change hair styles (in-game, not before starting the game), there are no class limits on attributes.
I believe that video was mainly showing how they create npc’s and armor/clothes customization. I hope they change their mind and let us edit our character though.