It can take new businesses some time to turn the corner on change mgmt of their maiden product.
Keep hammering away. Be candid with us (customers) and be honest with yourself (realistic goals/expectations, etc)
I don’t know how important forum participation is to you as a proxy for product interest and loyalty. If it is, sentiment and participation is waning some. At some point, you (WH) have got to decide ‘do I sacrifice a future investment to make this current investment work better for the customers in the near term?’