Game won´t start any longer (Steam)

Hardware & System
#29

Restarted my PC - No Change
Verified Files - No Issues
Turned AV Off - Same Problem
Closed EVERYTHING Before Launching - Same Issue.

I’ve just bought the game along with ALL of the DLC and it won’t open. I will be refunding this by the morning if there is no fix.

#30

Launching from the .exe file - Same issue
Launching from the .exe file as admin - No change.

#31

I’m having a very similar issue to CPS, I’ve just bought the game myself and am very frustrated that it will not launch past the splash screen, and I’ve tried every fix I could find

#32

Game works for most ppl issue is in ur rig not in game.

#33

@cps and @Nielern could you upload your KCD.Log file too? Just to be sure it’s the same issue.
Thanks

#34

KCD:

BackupNameAttachment=" Build(0) 21 Dec 18 (14 29 48)" – used by backup system

Log Started at Fri Dec 21 14:29:48 2018
Built on Nov 16 2018 17:19:52
Running 64 bit Windows version
Executable: D:\Steam\steamapps\common\KingdomComeDeliverance\Bin\Win64\KingdomCome.exe
FileVersion: 1.7.0.0
ProductVersion: 1.7.0.0
Using Microsoft ™ C++ Standard Library implementation

Cmdline: ‘D:\Steam\steamapps\common\KingdomComeDeliverance\Bin\Win64\KingdomCome.exe’

Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4

Processor 0:
CPU: Intel Intel® Core™ i7-7700K CPU @ 4.20GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
3DNow!: not present
MMX: not present
SSE: present
SSE2: present
SSE3: present
Serial number not present or disabled

Processor 1:
CPU: Intel Intel® Core™ i7-7700K CPU @ 4.20GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
3DNow!: not present
MMX: not present
SSE: present
SSE2: present
SSE3: present
Serial number not present or disabled

Processor 2:
CPU: Intel Intel® Core™ i7-7700K CPU @ 4.20GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
3DNow!: not present
MMX: not present
SSE: present
SSE2: present
SSE3: present
Serial number not present or disabled

Processor 3:
CPU: Intel Intel® Core™ i7-7700K CPU @ 4.20GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
3DNow!: not present
MMX: not present
SSE: present
SSE2: present
SSE3: present
Serial number not present or disabled

[Mod] mods/mod_order.txt not found
[Mod] Loading mods in alphabetical order
[Mod] 0 mods loaded from mods/
GameDir: Data

User folder is ‘C:\Users\Christopher\Saved Games\KingdomCome’
Pak ‘data\animations-part0.pak’ is opened, root: ‘data’
Pak ‘data\animations-part1.pak’ is opened, root: ‘data’
Pak ‘data\buildings.pak’ is opened, root: ‘data’
Pak ‘data\characters.pak’ is opened, root: ‘data’
Pak ‘data\cloth-part0.pak’ is opened, root: ‘data’
Pak ‘data\cloth-part1.pak’ is opened, root: ‘data’
Pak ‘data\cloth-part2.pak’ is opened, root: ‘data’
Pak ‘data\gamedata.pak’ is opened, root: ‘data’
Pak ‘data\geomcaches.pak’ is opened, root: ‘data’
Pak ‘data\ipl_heads.pak’ is opened, root: ‘data’
Pak ‘data\heads.pak’ is opened, root: ‘data’
Pak ‘data\music.pak’ is opened, root: ‘data’
Pak ‘data\objects.pak’ is opened, root: ‘data’
Pak ‘data\scripts.pak’ is opened, root: ‘data’
Pak ‘data\sounds.pak’ is opened, root: ‘data’
Pak ‘data\tables.pak’ is opened, root: ‘data’
Pak ‘data\textures.pak’ is opened, root: ‘data’
Pak ‘data\ipl_videos.pak’ is opened, root: ‘data’
Pak ‘data\videos-part0.pak’ is opened, root: ‘data’
Pak ‘data\videos-part1.pak’ is opened, root: ‘data’
Pak ‘data\videos-part2.pak’ is opened, root: ‘data’
Pak ‘data\videos-part3.pak’ is opened, root: ‘data’
Pak ‘data\videos-part4.pak’ is opened, root: ‘data’
Pak ‘data\ipl_videosb.pak’ is opened, root: ‘data’
Pak ‘data\videosb-part0.pak’ is opened, root: ‘data’
Pak ‘data\videosb-part1.pak’ is opened, root: ‘data’
Pak ‘engine\engine.pak’ is opened, root: ‘data’
Pak ‘engine\shadercache.pak’ is opened, root: ‘data’
Pak ‘engine\shadercachestartup.pak’ is opened, root: ‘data’
Pak ‘engine\shaders.pak’ is opened, root: ‘data’
Pak ‘engine\shadersbin.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010300.pak’ is opened, root: ‘data’
Pak ‘data\patch\patch_010300.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010400.pak’ is opened, root: ‘data’
Pak ‘data\patch\patch_010400.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010403.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010500.pak’ is opened, root: ‘data’
Pak ‘data\patch\patch_010500.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010600.pak’ is opened, root: ‘data’
Pak ‘data\patch\patch_010600.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010700.pak’ is opened, root: ‘data’
Pak ‘data\patch\patch_010700.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010700b.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010701.pak’ is opened, root: ‘data’
Pak ‘data\patch\patch_010701.pak’ is opened, root: ‘data’
Pak ‘data\patch\ipl_patch_010701b.pak’ is opened, root: ‘data’
Windows 10 64 bit (build 10.0.17763)
System language: English
Windows Directory: “C:\WINDOWS”
Local time is 14:29:48 12/21/18, system running for 872 minutes
32707MB physical memory installed, 28352MB available, 134217727MB virtual memory installed, 13 percent of memory in use
PageFile usage: 85MB, Working Set: 91MB, Peak PageFile usage: 85MB,
Current display mode is 2560x1080x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 5+ button mouse installed

Stream Engine Initialization
GameName: Kingdom Come: Deliverance
BuildTime: Nov 16 2018 17:19:52
Physics initialization
Renderer initialization
Logging video adapters:

  • NVIDIA GeForce GTX 1080 (vendor = 0x10de, device = 0x1b80)
    • Adapter index: 0
    • Dedicated video memory: 8079 MB
    • Feature level: DX11 (SM 5.0)
    • Displays connected: yes
    • Suitable rendering device: yes
  • Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
    • Adapter index: 1
    • Dedicated video memory: 0 MB
    • Feature level: DX11 (SM 5.0)
    • Displays connected: no
    • Suitable rendering device: no
      3PL Key dir scanned as: [0.000000, 40.000000, 130.000000]
      3PL Key dir result: [0.492404, -0.586824, 0.642788]
      3PL Fill dir scanned as: [0.000000, 0.000000, -130.000000]
      3PL Fill dir result: [0.642788, 0.766044, 0.000000]
      3PL Rim dir scanned as: [0.000000, 10.000000, -50.000000]
      3PL Rim dir result: [-0.633022, 0.754407, 0.173648]
      Active GPUs: 1
      Pak ‘data_fastload\startup.pak’ is opened, root: ‘data’
      Pak ‘data_fastload\startup_animations.pak’ is opened, root: ‘data’
      Pak ‘data_fastload\startup_characters.pak’ is opened, root: ‘data’
      Pak ‘data_fastload\startup_graphics.pak’ is opened, root: ‘data’
      : AudioSystem initialization
      Font initialization
      FMOD version check: Headers 10910, Binaries 10910
      CryAudioImplFmod: initializeFmodStudio succeeds (banks: KCD.bank, KCD.strings.bank)
      FMOD version: Headers 10910, Binaries 10910
      Audio driver in use by FMOD Studio:
      – getOuput returned 8
      – Driver name: “Speakers (GameDAC Game)”
      – System rate: 48000 Hz
      – Speaker mode is 6
      – Speaker mode channels: 6 channels
      getDSPBufferSize:
      – Buffer length: 1024
      – Number of buffers: 4
      Using FreeType 2.5.5
      Network initialization
#35

Some other things I’ve done.
Re-downloaded the game
Launched just the base game, with no DLC active
Turned off the pagefile

#36

Is there anyone with the Problem who have some time to make a small test with me?

#37

I’ve been getting some help from an admin in the Discord chat room too, and it’s been found to be a memory access violation.

To add, trying to fix the problem, I’ve also tried:
Removing 24GB of my system RAM bringing it down to 8GB
Running a memory diagnosis test
Disabling my network adapters in device manager
Tried running the game with steam set to “offline mode”

#38

If you like and have some time just PM me.

#39

I am able to run the game with no problem.

#40

Still waiting for some Feedback from @CPS
But if you have a Roccat Mouse/Keyboard you can try uninstalling the Roccat Mouse/Keyboard Driver.
If you have success please leave a Little Feedback here…and if not too.

3 Likes
Game won't start on PC
Game wont start on Steam
The game does not start
#41

Removing the Roccat Keyboard Driver fixed this issue.

2 Likes
#42

Sorry on the delay getting back to you, it was the perfect storm of events. My son needed me, and by the time I got back to my computer, the steam refund had removed the game. I have today re-bought the game and CAN also confirm that removing the Roccat mouse drivers fixed this issue.

How you figured this is amazing. Thank you so much for your help resolving this!

2 Likes
#43

No Problem.

Source for solving this: https://answers.microsoft.com/de-de/windows/forum/all/einige-spiele-starten-nicht-mehr/0c55baf5-fca6-4ee9-8dfa-b298d2dcdfdb Thx to caKe91

Your welcome. I hope you can enjoy the game now :slight_smile:

5 Likes
#44

Finally got to test it as well - haven´t heard anything from support yet though.

Uninstalled Roccat drivers for the Kone XTD and game is booting up again.
Must be an unfortunate combination of OS, games and drivers …

tbh though this sucks as I´m kinda used to button assignments / DPI settings and stuff and without driver you can´t use them.
Think I´ll just uninstall / reinstall drivers when playing KCD :sweat_smile:
I´ve also seen KCD on sale for PS4 … maybe I´ll get it there as well ^^

Hopefully there will be another solution as well.

Thanks Urquhart for finding this!

2 Likes
#45

This is possible. The Support Team is as nearly all of us on Xmas Holidays. But the Solution was already recognized by them.

#46

Thanks so much for the hint with uninstalling Roccat drivers. It solved the problem for me too, but now I can’t use the roccat features anymore…

1 Like
#47

I played KCD a few month ago and i didn’t had any problems. I have a Roccat RYUS keyboard, a Roccat Kone XTD and a Roccat Kave XTD with all the drivers installed. I’m sure that it worked a few month ago. So it must be a problem with the new Windows-Update 1809 or with a Roccat driver update. I’ll give it a try and try to uninstall all Roccat software.

UPDATE: Deinstalling “Roccat Swarm” fixed the Problem !!! THX

1 Like
#48

I’ve just received an e-mail from Warhorse support on this matter. Not sure they understand the issue at all, but here is their response, hopefully this may help someone in the future.

Hi ,

try to please follow these steps:

  • Locate file system.cfg in Your game directory.
  • Open the file in some plain ASCII text editor. Like notepad. (Not Word!)
  • Add line containing “sys_WER = 2” (without the quotes)
  • Save the changes
  • Run the game
  • Now, when there will be some problem leading to crash, it will close the game quietly instead, and create a file ce2dump.dmp

Dump will be located here: <your system drive>:\Users&lt;your account>\Saved Games\kingdomcome
send it to us with whdlversion.txt of your game (located in the root folder of your game)

Thank you,

QA Team
Warhorse studios s.r.o.

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