G’day Staubi!, I did the same as Dino and yourself, I started playing off the disc and downloaded the update in the background and it was applied during gameplay. I also mixed up the conversation and spoke to both Lady Stephanie and the guard at the gate. I think I’ll restart the game on the fully updated version of the game and only speak with Lady Stephanie and see if they changes anything. It a fucking ball ache though.
Staubi, I reckon the version update hasn’t just broken the gate I reckon the v1.0 has the door to the tower locked and the v1.2 has it open. If you have a look at the walkthrough video on youtube from ESO - Fallout & Elder Scroll Guides, he just walks through that door in the tower to get to the unlocked chest. he’s playing on PC though but the story shouldn’t be any different. Either way there can’t have been a test case written to test this scenario.
This bug is still present in the release version with Day One patch. The guard gives the order to open the gate, but nothing happens.
I get the feeling that this game was not very well tested 
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I have the same problem on the Pc version, gonna try the reinstalation solution today and see if it helps. I have a feeling that the pre download verion got some nasty bugs with it…
Have you tried, after the gate stay close, to go to sleep a few hours and then go back talk to the guard to re ask to open the gate?
@staubi Exactly the same. Started without day one patch. Now in a mixed game and gate is still closed. I was thinking screw it until i’m reading now that eventually, you HAVE to go back. There go’s my 30 hours in :(. Do people just delete the save games and start new game or does everybody recommend me to reinstall the whole thing. (Ps4 Pro btw)
(ps does anybody now if i can reinstall the game without deleting all the updates?)
Hi @Chubben
I don’t think that reinstalling would solve the problem. The problem is in your save game as far as I understood this problem. You started with version 1.0 which is known to have a lot of bugs. I think I’ve red on twitter that version 1.0 was never ment to be played. We lucky console players who didn’t digitally bought the game but physically never had to wait for the game became “unlocked” and so are the only ones who could have played version 1.0
That, however, are just my guesses as I’m not a dev 
Hi @staubi, thanks for the anwser. I allready have accepted the fact to start over 
But I never want to do that again 
So, if you tel tme that deleteing all savegames is enough thats fine for me. I really dont want to go through downloading all the patches again. But if somebody now tells me: better delete the WHOLE game , and install/download again, so be it. Better now, then again in a few weeks.
Nah just went through with the new game, it’s not really that far into the story took me maybe 15 minutes and the gate opened like it was suppose to. One diffrence though, int he first run around the chest had squire’s sword in it after the patch it didn’t.
For those who just like me don’t want to delete your savegame, check my video with a solution for this bug:
(Make sure you save the game before you try this, you can get stuck.)
He bridge between the castle and village… jump over and run down the hill.
When trying to go back to talmberg to request reinforcements the gate was locked. I purposely pickpocketed a soldier on the road and got caught to get myself arrested. Refused to pay money and went to jail instead. When released from jail you are inside castle walls