Unfortunately, this is simply how things are. There are ALWAYS going to be people who are newbies, because that’s where we all start out at. This is always going to be someone’s first “game that shipped with bugs”. If they’re complaining inappropriately from a place of inexperience, we should all do our best to help them along and give them some berth of tolerance (but obviously they CAN and sometimes DO go too far, and then we should beat down those insolent whelps).
I’m currently moderating the forum for a game that got a very successful kickstarter. Unfortunately, the developer made a few communication mistakes that I’m honestly a bit disappointed in. Some people were getting impatient with a lack of even a clue on the release, because they apparently don’t understand the early stages of game development (seriously, this was shortly after the KS was successful, YEARS before release). The main dev (it’s a tiny team) gave in and said “probably late next year.”
… /sigh
Anyone who knows anything about Game Developing knows exactly where this is going. They didn’t ship by the time the window of “late next year” came and went, and even though he only said it to placate the biggest whiners and he said “probably” and gave a large window… people still accused him of lying. The whiny, loud, entitled, spoiled minority of the Gamer community is truly and utterly disgusting.
Give every complaint the initial benefit of doubt. Help them realize the specifics of game developing, bug creation and fixing, and quality game testing. Then give them multiple opportunities to try to understand it. But… don’t tolerate endless lies and abuse. There’s always got to be a mature middle ground.
Also… “and it was well overpriced” - I haven’t seen this complaint. Are people actually complaining about the PRICE?! This incredibly detailed and handcrafted and not-exactly-100%-bug-free game that is priced at sixty dollars, the industry standard? Do they think this is a bargain-basement indie game? Complaining about the price hurts my brain…
But yes… be constructive w/ your criticism. Be helpful with your reply to said criticism. If your point has been made, please don’t make it 714 more times. That’s called being a troll. Be mature and move on with your life and go to another topic. Be empathetic with people who are angered/upset at the bugs (there are some pretty bad ones, nothing game-breaking in MY personal experience). Acknowledge the difference between broad trends and your own personal experience (i.e. no one cares if YOU didn’t experience a certain bug, 80% of players experienced it, so acknowledge that it exists and needs to be fixed).
Or, to summarize… please be a grown up… everyone.