Brandnew computer for Kingdom Come - but game won't even start :D

Bugs
#1

As the title says, for birthday and christmas together I spoiled myself with a brandnew gaming PC, which arrived yesterday night, for games such as Kingdom Come. Only problem: The only game not even starting is Kingdom Come! :smiley:

The reason is that as soon as I download it via steam and try to run it, I am getting an error popup saying, the game faild to load the WHgame.dll. I tried google with no matches, so I have no clue what is wrong and what to do.

Here is an image link to the error: http://i.imgur.com/AkRk4gC.jpg

Please let me know what specs you need to know and how to find it, so someone can help me with that! I finally want to be able to play this game, darn! :frowning:

Game doesn't start. Failed to load WHGame.dll
#2

Verify the integrity of the game cache. (right click on game, properties, local files, verify integrity)

#3

Thatā€™s the very first thing I always do if a steam game has any issue, and I did that a few times with no luck.

#4

Not sure if itā€™s related, but I have read few threads reporting the newest AMD drivers donā€™t work with KC:D for some reason, so if you have AMD GPU, you might have to use some older ones.

#5

Thatā€™s true

If you use an Nvidia card, another option is to delete the file, then verify again to reacquire, as it might be corrupted (I donā€™t know how that would happen, but still) Of course, your antivirus might be messing with you, definitely check.

#6

Is there a solution @Hound @Woody? I could not find anything in the forum.

#7

I didnā€™t have any anti virus installed yet when I first installed KCD and yet I received that error. And no I have the AMD Radeon R9 380 card, no Nvidia.

@User47: Yep I have the AMD FX 6300 Six-Core Processor. Could you possibly point me to where I can find older drivers for it, resp. what older driver to use?

#8

He is refering to Grapic card drivers.
Raden crimson driver makes the game crash. If you have this driver, you should uninstall it and install older version (for example amd-catalyst-15.11.1beta driver).

It helped lot of other people, though I am not sure that their problem was the same as yours.

#9

I was consulting this with Woody. Definitely try to instal the older drivers suggested by Proky. If by any chance this doesnā€™t help, Iā€™ll advise you what to do next so we can possibly figure it out :smile:.

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#10

Woking on it right now, deinstalled the entire AMD driver set and now I am currently installing that 15.11 beta driver that Proky was suggesting. At the sametime I am currently running another steam cache integrity check. Iā€™ll post back here once I restarted the PC with the new driver and tried it again.

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#11

Aaand here is the update: No change at all. I installed that said old driver Proky suggested and, as said, did another cache verification but I am still getting this dll error the moment I attempt to launch the game. :frowning:

I donā€™t know much about these things but since the error says failed to load WHGame.dll maybe the problem isnā€™t the graphic card but something about that DLL missingā€¦

#12

I think this .DLL error is different to the driver error. Can you attach at least a DxDiag to our forum? because I think this error is pretty new to us.

#13

We will need you to enter the following into the command prompt:

dir ā€œc:\Program Files (x86)\Steam\steamapps\common\Kingdom Come Deliverance\Bin64ā€ >kcdbin64.txt

Save the file into documents and upload it here and we will have a look.

#14

@Hound: I did not really understand what ā€œcommand promptā€? Could you specify it a little further for non English native speakers and non IT guys :wink:

#15

this is command prompt:

Pasted image897Ɨ605 737 KB

To open it just click ā€œstartā€ button and type ā€œcmdā€

and then insert the command @Hound wrote.

But this command assumes that you have the game installed in C: disc.
So if you installed is somewhere else be sure to change the adress to where the game is installed.

Hra nejde ani spustit
#16

Okay gotcha! Did that andā€¦ as you can see, nothing happened lol!

screen.jpg800Ɨ450 87.9 KB

1 Like
#17

Possibly, you should have now a kcdbin64.txt file in the directory you blurred out :wink: and thatā€™s what we would like to take a look at :-).

#18

search for kcdbin64.txt

If you open it, it should look like:

kcdbin64_1.JPG723Ɨ731 119 KB

ThatĀ“s it :grinning:

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#19

Ahhh it generated that file to that folderā€¦ how was I supposed to understand :smiley: Yup itā€™s there, and attached here!

kcdbin64.txt (3.2 KB)

#20

Oh hellā€¦ why nobody can link the archive of old drivers from AMD/ATI?

Here, please, for all AMD/ATI user:
http://support.amd.com/en-us/download/embedded/previous?os=Windows

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