What happened was they got locked into a release date they couldn’t change, and by the time the game went gold there were still numerous issues they had to work on. The fact there was a patch when the game released is proof enough of that, and that they’re still in the process of improving more things shows they’re committed to seeing it through.
Unfortunately that’s the place a lot of games are in these days. Look at No Man’s Sky. There was a LOT wrong with that upon release. It did not live up to the hype it got at all, but the people responsible for it have worked on making improvements and it’s apparently now in a pretty good state. That may not matter to those who were initially turned off.
Look at The Division. It had some good things going for it at first, but there was a lot wrong with it. Over time, it’s also improved.
Look at Destiny 2. By the time Destiny 1 finished, the game was in a pretty good state. Numerous improvements were made to the way things worked as far as loot went, but Destiny 2 threw a lot of that out for a more dumbed down, simplified game that even now has a lot of people upset. Bungie says they’re working on things, but their communication has been poor at best and much of what they’ve got in the works will only bring Destiny 2 closer to what Destiny 1 wound up being. Numerous people have sworn off pre-ordering from Bungie again or buying season passes only to get lackluster DLC from it.
The point is this is the general state of the video game industry now: games that aren’t fully polished upon release. Like it or not, that’s where it is. Content is held back for DLC. Games release with bugs and glitches. Games release needing day one patches because things are still being worked on after the games are finalized for their street dates. If this is enough of a bother for someone, either wait to buy a game until it’s had its improvements, don’t buy the game at all, or get it and simply be patient.
I’ve been fortunate not to have had to deal with anything serious in my playthrough so far, and I’m loving the whole setting, how beautiful it looks overall, and the wide variety of things it looks like I’m able to do. Henry is actually learning to read, improving with a sword, with archery, with lockpicking, etc. I can see true growth and progress in what he’s able to do, rather than just picking up a game and feeling god-like from the start. This will probably give me dozens of hours to fully immerse myself into the world they’ve created, and while I’m sorry some people are stuck at the moment, there is a lot of potential for this to be one of the great games out there. It just needs some more work, yes.
If you don’t have the patience for that right now or you’re upset that things aren’t working for your version, you have a decision to make based on how much you trust Warhorse to come through. As long as the project has been around, as much passion as they’ve shown for it, there is nothing out there to suggest to me they don’t care about getting the game to the point of being the best it can be. If people are just going to come in here attacking them and acting like they don’t give a damn, find another point to try to make. If they’re listening to feedback, you can help by being specific about the problems you’re running into and describe them in as much detail as possible instead of just running to the forums to rant about them ripping you off.